Frequently Asked Questions (FAQs)

Tap on the corresponding amount on the top-up page and pay via Apple Pay (iOS) or Google Pay (Android). Once payment is confirmed, Unlocks will be immediately added to your account.

Due to potential delays in international settlement networks, please try the following:

• Check Network: Ensure your internet connection is stable.
• Re-login: Try completely closing the App and restarting it.
• Wait: Usually, items arrive within 15 minutes.
• Check Receipt: Please check the electronic receipt email sent by Apple/Google to confirm if the deduction was successful.

Common reasons include:

• Insufficient balance on your credit/debit card.
• Your card does not have "International Transactions" enabled.
• Account anomalies with Google Play or App Store.

Suggestion: Please try switching to a different card or payment method.

All in-app purchases on Fr. App — including Unlocks, Diamonds, and Fr+ subscriptions — are digital consumables. Once purchased, they are generally non-refundable.

If you request a refund through Apple or Google:

• Your refund request will be reviewed by Apple or Google according to their own refund policies.
• If a refund is approved and the purchased items have already been used (e.g. Unlocks spent, Diamonds consumed), Fr. App reserves the right to deduct the equivalent value from your account, which may result in a negative balance.
• Accounts with negative balances may have withdrawal functionality restricted until the balance is resolved.
• Repeated or abusive refund requests may be flagged as fraud and result in permanent account suspension.

Important notes:

• Fr. App does not process refunds directly — all purchase refunds must go through Apple Support (for App Store purchases) or Google Play Support (for Play Store purchases).
• Unused virtual currencies may be eligible for consideration on a case-by-case basis. Contact contact@thefr.app for assistance.
• For full details, please see our Terms & Conditions (Section 6.5 and 6.6).

It depends on which system your account uses:

"Unlock" is a dedicated virtual item within this app. You can consume Unlocks to unlock $up content; each piece of $up content consumes 1 Unlock.

Yes! Here's how withdrawals work:

Standard System

You can withdraw cash from three income streams:

• Diamonds: Cash out via the Diamond Cashout Tiers — earn diamonds through activity, scratch cards, and games.
• Referral earnings: Invite friends and earn cash. Earnings go to your wallet after 7 days.
• Creator earnings: Post content that gets unlocked. Earnings go directly to your wallet.

Credit Score System

Your withdrawals are limited by your monthly Credit Score, which grows through daily activity, content creation, and top-ups. See full Credit Score guidelines →

General Withdrawal Eligibility

1. Account Verification:
   • Withdrawals are only available to users with verified accounts. Verification includes:
   • Email or phone number confirmation.
   • Completion of profile information.
   • Higher withdrawal tiers may require additional identity verification.
2. Compliance Record: Users with flagged content, account violations, or unresolved disputes may lose withdrawal privileges.
3. Activity Threshold: Initiating a withdrawal request requires meeting the minimum amount requirement for each withdrawal.

Withdrawal Process

1. Submit Request: Users can submit withdrawal requests directly from within the app. Requests can be submitted three times per week, subject to the monthly cap.
2. Processing Time: Withdrawals will be processed within 3-5 business days. Delays may occur during peak periods or when manual review is required.
3. Payment Method: Funds are paid via verified payment options linked to the user's account (PayPal or other supported methods).
4. Currency: Withdrawals are processed in USD (or equivalent local currency), subject to applicable exchange rates.
5. Fees: The app may deduct processing fees, currency conversion fees, or applicable taxes from the withdrawal amount.

Fraud Prevention & Monitoring

Withdrawals are subject to automated and manual reviews to detect suspicious activity, including the use of bots, fake engagement, artificially inflated earnings, and abnormal withdrawal patterns. To ensure a healthy and safe community environment, users who post content violating community guidelines may lose withdrawal privileges for the month. Any unresolved chargebacks or disputes related to previous earnings will result in a temporary suspension of withdrawal rights until the issue is resolved.

Appeal Process

Rejected withdrawal requests can be appealed by submitting a request with relevant details. Appeals will be reviewed within 5 business days. If your appeal is not approved, you will not receive a notification.

System Changes

The app reserves the right to:

1. Update withdrawal limits, scoring systems, or eligibility requirements at any time.
2. Inform users of changes via in-app notifications or email.
3. Adjust scores for reasonable corrections or suspected violations.

Tax & Legal Compliance

1. Taxes: Users are responsible for reporting and paying applicable taxes on earnings. The app may provide tax reporting documents.
2. Legal Compliance: Withdrawals are subject to local and international financial regulations. Users must ensure their payment method complies with the laws of their country.

Acknowledgment

By using this app and initiating a withdrawal, you confirm:

1. You understand and agree to these terms and conditions.
2. The app reserves the right to reject, delay, or review withdrawals for security or compliance reasons.
3. You are responsible for maintaining activity and compliance to retain withdrawal privileges.

Every time you unlock $up, you receive a scratch card. Scratch cards have different tiers, and subscribers can receive more rewards.

• Card Tiers: Scratch cards come in different types. Their rarity is classified as C, R, SR, SSR, and L — the higher the tier, the rarer the card, and the higher the probability of hitting the jackpot.
• Want bigger rewards? Subscribe to FR+ and use Unlocks to upgrade the reward cap of each card.

When you purchase specific top-up tiers (such as x10, x20, etc.), we will gift you extra Scratch Cards or items.

• x1 Icon: Represents the number of bonus scratch cards gifted.
• Function: You can use these scratch cards on the corresponding page for a chance to win massive diamond rewards.

This is a limited-time, one-time purchase benefit we offer to new users.

Fr+ is our premium membership that unlocks a suite of powerful perks designed to help you earn more and grow faster. Available as a Monthly plan ($7.99/month) or Yearly plan ($79.9/year), it auto-renews and can be cancelled anytime.

When you have an Fr+ membership, you can choose to multiply the rewards from scratch cards by 2 to get more diamonds.

When you have an Fr+ membership, you can complete specific tasks to receive additional scratch cards.

When you have an Fr+ membership, you only need to pay lower handling fees compared to the original rate when withdrawing cash.

When you have an Fr+ membership, you receive extra Credit Score points. The higher your Credit Score, the higher your withdrawal limit.

No. As long as your account remains active, purchased Unlocks will remain valid indefinitely.

According to virtual goods transaction rules:

• Used Assets: Generally non-refundable.
• Unused Assets: If purchased by mistake, please contact Apple or Google official support within 48 hours to request a refund (as developers, we cannot directly process refunds for you).

For the safety of your account, please ensure you only top up through official channels. Any activity involving third-party "discount top-ups" may result in:

1. Account theft by hackers;
2. Assets being wiped;
3. Account being permanently banned by the platform.